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Introduction
We are dedicated to ensuring your nutritional supplements reach you quickly, safely, and in perfect condition. Our shipping processes are optimized to provide transparency and speed.
Order Processing
- Orders are typically processed within 1–2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During special promotions, product launches, or high-demand periods, processing times may be slightly longer.
Shipping & Delivery
- We have integrated Shiprocket as our shipping and logistics partner to ensure reliable delivery services across India.
- Once your order is dispatched, you will receive tracking details via email, SMS, or WhatsApp (where applicable).
- Delivery timelines generally range from 3–7 business days, depending on your location and courier availability.
- Deliveries to remote or rural areas may take additional time.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Free shipping offers, if any, will be communicated on the website and may be subject to minimum order value requirements.
Order Tracking
Customers can track their orders using the tracking information provided after dispatch. Tracking updates are managed through our courier and logistics partners.
Delays in Delivery
While we strive to ensure timely delivery, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Courier service disruptions
- Incorrect shipping information provided by the customer
My Formula Nutrition shall not be held responsible for delays caused by factors beyond our reasonable control.
Incorrect Address Information
Customers are responsible for providing accurate shipping information. If an incorrect address or contact number is provided, delivery delays or failed deliveries may occur.
Damaged or Missing Products
If you receive a damaged package or if any item is missing from your order, please contact our customer support team within 48 hours of delivery with relevant photos and order details for assistance.